Easy returns with mct
How to make sure your return is hassle-free
For a quick and easy return, make sure:
- you have completed the RMA (Return Merchandise Authorization) form to register your issue and have received a ticket number
- the item is returned in its original product packaging and is unused;
- the seals or tags are still on, unbroken and then try to return it;
- you return all the parts of the item you received;
- you’ve kept to the time limits; and
- the item is not a non-returnable item.
Table of Contents
Standard Stock vs. Project Procurement
- Standard Stock (Off-the-Shelf): items currently in our local inventory are eligible for a 7-day return, provided they are in original, sealed packaging; a 15% restocking fee applies.
- Special Procurement & Bespoke Orders: (hardware ordered specifically for a project or pre-configured by MCT) are considered Final Sale. These are procured internationally upon payment and are ineligible for credit or return due to “change of mind” or project cancellations. All hardware remains protected by the manufacturer’s technical warranty.
Change of mind or time limits
If we deliver an incorrect item, or if hardware arrives damaged, is missing components, or you no longer require a Standard Stock item, you must initiate a return within 7 days of delivery. Technical hardware defects must be reported within 6 months of the delivery date.
Wrong item, damaged on delivery, or missing parts
Discrepancies regarding incorrect, damaged, or incomplete shipments must be logged within 7 days. You may choose between a replacement, an account credit, or a refund; however, if replacement stock is unavailable, we reserve the right to issue a credit.
Damage caused by the user, electrical surges, or unintended use will not be classified as “damaged on delivery.”
Technical Assessment - RMA Indicator
The RMA form initiates the return process by establishing technical parameters. Depending on the reason for return, your ticket may be routed to our Technical Department for a remote assessment or configuration walkthrough. Please note that your official RMA timeline does not commence until this formalized technical review is finalized.
Return Merchandise Authorization (RMA)
All product discussions require a captured RMA form and a generated ticket number. This ticket number, alongside the product serial number, serves as the sole identifier for all communication. Customers must use the “RMA” link in the footer to obtain this number before shipping any hardware. Shipping costs are the customer’s responsibility; however, costs for confirmed Defective on Arrival (DOA) units or failures during normal operation will be reimbursed or credited.
Manufacturer Assessment
In cases where the cause of failure is inconclusive, mct reserves the right to forward the unit to the manufacturer for a formal technical audit. This ensures that the failure was not the result of external factors such as lightning, power surges, or improper installation.
You changed your mind
If you no longer want a product, returns are only permitted for Standard Stock items and must be facilitated within 7 days of delivery.
Prepare your return
Hardware must be packaged securely for transit and returned in original product packaging with all parts, accessories, and intact seals. Failure to meet these requirements will result in a rejected return. While return delivery is paid by the customer, a restocking fee ranging from 15% to 50% may be offered for opened but unused items on a case-by-case basis.
Defective items
Hardware defects must be logged within 6 months. Following inspection and acceptance, you may choose a repair, replacement, credit, or refund, subject to stock and repair availability. We do not accept returns for faults caused by wear and tear, user damage, electrical surges, sea air corrosion, unauthorized modifications, or unintended use.
Warranty items
Extended warranties
- Extended Warranties: For items with warranties exceeding 6 months, we will assist in returning the unit to the supplier at no cost. If the supplier’s inspection and repair process exceeds 21 days from receipt, mct will offer a direct credit or refund.
Direct warranties
- Certain manufacturers handle their own warranty claims. In these instances, we will provide the relevant manufacturer contact details for you to engage with them directly.
Digital items
Digital credentials and software licenses are non-returnable. If a digital item is defective or inaccessible, you must notify us within 6 months.
We will investigate the issue to determine if a replacement or refund is applicable.
Items that store data
To assess hardware that stores data, you must provide the necessary unlock codes or passwords. Failure to grant access may result in a refusal of the return. Please ensure all data is backed up, as mct may perform factory resets during the assessment process.
Wrong item returned
Customers are responsible for returning the correct hardware. mct disposes of incorrect returns and cannot guarantee their recovery. If an incorrect item is located, it must be collected by the customer at their own expense.
Taking back your item
If a return is rejected, the item will be sent back to you. If delivery cannot be completed within 30 days of the rejection (due to unavailability or refusal), mct will consider the item abandoned and reserves the right to dispose of it.
Collection or delivery
The customer is responsible for the return logistics.
If you choose to return an item to a designated pickup point, this must be completed within 7 days of logging the RMA ticket.
Credit and refunds
You may choose to receive account credit, a refund via the original payment method, or a replacement.
- Credits: Loaded within 2 business days and valid for 6 months.
- Refunds: Subject to bank processing times (typically 3–5 business days). If the original payment method is unavailable, bank verification is required, which may extend the process.
If you paid with a mct coupon or offers voucher
Returns for orders paid via coupons or vouchers will be credited back to your account as non-refundable credit on a one-for-one basis.
Sale items
Only regular-priced hardware is eligible for refunds. Sale items and opened/unused “clearance” stock are considered final and cannot be refunded.
Need help..??
Please contact us at via the contact page highlighting tick box under my order refunds or returns, for any inquiries regarding this process.